Telephones
At Silver Cloud, we understand that reliable and flexible communication is at the heart of every successful business. That’s why we provide a range of modern telephony solutions designed to keep your teams connected, whether they’re in the office, working remotely, or on the move. As a trusted IT support company, we integrate telephony with wider IT support services, managed IT services, and cloud technology solutions to deliver a complete business communications package.
Flexible Phone Systems
We offer a choice of leading business phone systems, including Microsoft Teams Voice and 3CX, which can be tailored to suit your organisation’s requirements. Both platforms provide the flexibility of softphones and mobile apps, enabling staff to make and receive calls wherever they are, without being tied to a desk phone.
Our solutions also allow for seamless porting of most existing telephone numbers, so your customers won’t be disrupted by any changes. To complement this, we offer a range of handsets from trusted brands such as Mitel, Splicecom, Cisco, and Polycom, ensuring the right fit for your business environment.
Advanced Systems
Modern business phone systems go far beyond basic calling. Our solutions provide:
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Call recording for training and compliance
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Free national and mobile calls plus international minutes
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Intelligent call handling for high-volume call centres
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Detailed call reporting and analytics
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Out-of-hours routing and call forwarding
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Support for both hosted and on-premise deployments
These features allow businesses to streamline communication, improve customer service, and maintain compliance with industry regulations.
VoIP Telephony
VoIP (Voice over Internet Protocol) systems replace expensive fixed lines with cost-effective, cloud-based alternatives. With VoIP, you can:
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Cut costs associated with traditional phone lines
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Stay agile by moving numbers when relocating offices
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Access advanced business features at a fraction of the price
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Manage calls across multiple locations seamlessly
Our VoIP telephony systems also support mobile apps for Windows, Mac, iOS, and Android, so you can work flexibly without being restricted to traditional handsets. This makes VoIP particularly effective for organisations adopting cloud managed IT services or remote working strategies.
Microsoft Teams Phone
As part of our Microsoft 365 support services, we provide Microsoft Teams Phone, a cloud-based system that integrates seamlessly with the Teams platform. This option combines advanced PBX functionality with modern collaboration tools, giving you a complete communication solution within the Microsoft ecosystem.
Features include:
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Full VoIP capabilities from the Teams app on desktop or mobile devices
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Call transfer, auto attendants, and call queues
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1,200 domestic calling minutes per user
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Dial-in conferencing for up to 250 participants
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Integration with Teams desk phones and conferencing handsets
With Microsoft Teams Phone, your business can break free from the restrictions of traditional fixed-line systems and benefit from a telephony solution that grows with you.
Why Choose Silver Cloud
By choosing Silver Cloud, you gain more than just a phone system, you gain a managed IT provider who integrates telephony with wider IT support consultancy, cybersecurity services, and network management expertise. Whether you need Cisco Meraki setup for secure networking, Unifi network management for scalability, or business IT support to manage day-to-day IT issues, we provide a complete, fully managed IT services package.
Our telephony services are backed by:
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Proactive business IT support services
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Cloud backup solutions for resilience
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IT consultancy services for long-term strategy
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A dedicated IT help team for quick resolution of issues
Contact us
To discuss your requirements or a specific project, please get in touch.